Refund policy

Refund Policy

We want you to love your SCENTHAUS fragrance. If something isn't right, here's how returns and refunds work.

Returns
You may return unopened, unused items within 7 days of delivery for a refund or exchange. To qualify, the bottle must be sealed, unsprayed, and in its original packaging.

Because fragrance is a personal-care product, we're unable to accept returns on opened or used bottles, except in cases of a manufacturing fault or an item received in error.

How to request a return
Email us at zaks@scenthaus.co.za within 7 days of delivery with your order number and the reason for return. We'll confirm whether your item qualifies and provide instructions for sending it back.

Return shipping
Return shipping costs are the customer's responsibility, except where the return is due to our error (wrong item sent, damaged in transit, or a manufacturing fault) — in those cases, we'll cover the cost.

Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Damaged or incorrect items
If your order arrives damaged or you've received the wrong item, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.

Questions
Reach us at zaks@scenthaus.co.za or 074 904 9961 (also WhatsApp).